Leadership Team

John Heiser, Ph.D.

Chief Executive Officer

As the Chief Executive Officer at LabVantage, Dr. Heiser has responsibility for the creation and execution of the company’s global strategy, innovative culture, and financial management.

Prior to LabVantage, he held key leadership roles at Magnetrol International, Inc. (President and COO), Bausch & Lomb Pharmaceuticals (VP-Marketing, Director Vitreoretinal Products), Merck & Co. Inc. (Associate Director, Sales Information & DSS/Business Manager), DuPont Pharmaceuticals (Business Unit Director). John is also a member of the Board of Directors of the International Leadership Association and Aspire Chicago.

John has a Ph.D. in Values Driven Leadership from Benedictine University, an MBA from the Kellogg School of Management, is a Doctor of Law from Tulane Law School, and has a BA from the University of Iowa.

Bob Voelkner

Bob Voelkner

VP, Sales and Marketing (Americas)

Prior to joining LabVantage in 2009, Mr. Voelkner was Americas Sales Manager for the LIMS division of Applied Biosystems. Previously, he spent seven years in a number of sales leadership positions at Thermo Fisher Scientific’s Informatics and Services division. He started his career at Beckman Coulter, Inc. as a senior software developer working on LIMS and chromatography data systems, progressing to Director of Global Sales and Marketing of its Laboratory Automation Operations division

He is a graduate of the University of Scranton with a bachelor’s degree in computer science.

Marjut Pokkinen

Marjut Pokkinen

Managing Director, Nordics

Marjut joined LabVantage in 2011 with the acquisition of Software Point. She cofounded Software Point in 1992 with Andrea Holmberg and Raimo Oinas. Software Point has been a partner and exclusive representative in Nordic and Baltic countries for LabVantage since 2000. Prior to her role as Managing Director, Marjut has worked with Software Point’s LIMS products and LabVantage products in various positions at Software Point including project and product management, technical sales support, sales and business management. She also worked as a research scientist at Finnish biotechnology companies Genesit, Provivo and at the Institute of Physical and Chemical Engineering (RIKEN) in Japan. Marjut has a Master’s and Licentiate of Technology degrees in chemical engineering from the Helsinki University of Technology (today Aalto University).

Florence Penhouet Grosso

Deputy General Manager EMEA & APAC

Florence joined LabVantage in 2014 with the acquisition of SPLIMS. SPLIMS has been an exclusive LabVantage distributor and partner since 2004 in French territories.

Florence has more than 20 years of experience in the LIMS industry and has worked for Beckman Coulter and Autoscribe LIMS in France.

As part of the original management team, Florence has played an integral part in the growth and development of SPLIMS. She was instrumental in building the business, effectively managed both sales and operations and actively developed the French, Moroccan and Canadian divisions.

Florence has a double competence Master’s Degree in Génie Physiologique and Biotechnologique et Informatique from Poitiers University.

Neelesh Mirajkar

Neelesh Mirajkar

Senior Director, Global Human Resources

Neelesh brings 20 years of diverse experience with Fortune 500 as well as mid-size Companies, including at Accenture, Wipro and Oracle. Prior to joining LabVantage, he was the global HR Head for RCTG vertical of Wipro Technologies and also held the position of HR Head for a location with over 5000 employees. He also handled HR roles at Accenture, Oracle (i-flex solutions) and Britannia.

Neelesh has handled a wide diversity of HR areas including Leadership Development, Succession Planning, Employee Engagement, Performance Management & Recruitment. He is passionate about Change Management, Competency Mapping and Behavioral Training.

Neelesh received his Master’s degree in Human Resources (from TISS) and a Bachelor’s degree in Psychology (from DU). He also holds a certificate from Academy of Customer Excellence from Harvard Business School Publishing and was a certified Talent Transformer (CTT) at Wipro.

Prakash Paharia

Prakash Paharia


Prakash brings 20 years of diverse experience in finance and accounting roles with Fortune 500 as well as mid size public and private companies. In many of these roles, Prakash has done significant work supporting international operations. He has a strong background in ERP implementations, internal process improvements, financial audit and transitional financial management.

He has a Master’s Degree in Financial Management from University of Mumbai and is a Certified Public Accountant (CPA).

Jeff Vannest

Senior Director, Product Management

Jeff joined LabVantage in 2009 and has worked in the LIMS industry since 1997 as a product manager, quality leader, and technical architect. Currently Jeff leads the Product Management department, which manages the product portfolio, prioritizes product features, and investigates new laboratory product and service opportunities. Prior to joining LabVantage, Jeff served as Senior Consultant at J&R Consulting, where he was the primary architect and developer for many of the world’s largest pharmaceutical LIMS systems. Jeff is a Certified Manager of Quality/Organizational Excellence (CMQ/OE) and holds certifications for PMP (project management) and PMC-II (product management). He received his B.S degree from Roberts Wesleyan College.

Don DiPalma

Director of Quality

Don has joined LabVantage recently as our Director of Quality. He brings-in more than 35+ years of experience in Quality and IT in the Life Sciences industry (Pharmaceutical, Consumer and Medical Device areas) with organizations including Glaxo-SmithKline, Bristol-Myers Squibb (BMS), Organon Pharmaceuticals, Enzon, ImClone and Janssen (J&J). Don’s expertise is in Quality Management System, Software Development Life Cycle (SDLC), computer system validation, and auditing. While Don started his career in the laboratory, he worked in IT (writing computer programs, validating and implementing computer systems) and in quality (managing and enhancing processes like investigation, CAPA, change control, and auditing). He holds a Bachelor’s Degree in Chemistry from Alfred University in Alfred, NY.

Craig Bowie

VP, Professional Services (Americas)

Prior to Joining LabVantage in 2002, Craig worked in various Project Management roles and a Customer Enhancement Services Manager position with Beckman Coulter. Here he was responsible for overseeing LIMS installation projects and managing the Technical Consultant teams. He was able to increase the efficiency of the department and revamp their implementation methodology.

Craig started his career as an Analytical Chemist at Schering-Plough Corporation. Craig now has over three decades of strong experience with LIMS installation projects and global team management.

He is a graduate of Villanova University in PA with a Bachelor of Science degree in Chemistry.

Michel Gerlicher

General Manager EMEA & APAC

Michel Gerlicher is responsible for Managing P&L, Business development & conduct expansion strategy in EMEA & APAC. Prior to joining LabVantage, Michel Gerlicher served Thermo Instrument Systems in the instrument division in Canada as a Business Developer & EMEA as President with full expansion responsibilities for a total of 25 Years.

In 2001 Michel Gerlicher decided to start his own Business by developing SPLIMS in France selling and implementing LIMS. LabVantage then acquired SPLIMS in 2015. Michel Gerlicher holds a Master’s degree in Physical Nuclear Sciences and Mass Spectroscopy and a Biomedical Engineering Degree. He has also earned a degree in Business Strategy Development & Business Administration.