Customer Care for LIMS
Ever-ready to help for optimal LabVantage LIMS performance
LabVantage Customer Care offers global telephone and online technical support 24/7
The test of a true partner is being there when you need help – with the right solution
Whether you have a basic question to keep your LabVantage LIMS platform performing optimally, or need immediate help getting back to full operation, our Customer Care team is available 24/7/365.
Talk to us on the phone or online to get resolution to whatever challenge you’re facing. We’re here to reduce delays, avoid waste and unnecessary spending – giving you peace of mind that the heartbeat of your lab – your LIMS – will keep going with our comprehensive technical support program.
Our VantageCare portal is a centralized technical support and resource center for authorized users to:
- Submit product issues and inquiries
- Search known product issues
- Download patches, software releases, and technical documents
- Initiate consultations with LabVantage specialists
- Access our Innovation Center — a hub for LabVantage customers to share source codes, materials, and applications as an open-source community.
In addition, LabVantage customers learn directly how to support their implementations from LabVantage staff and customer presentations at our annual Customer Training & Education Conferences and from resources such as customer webinars, case studies, white papers, articles, FAQs, as well as our blog.
Maximize your LabVantage LIMS performance with 24/7 technical support.
Regional non-toll-free numbers
Beyond Traditional Support
With experienced support professionals worldwide, LabVantage covers nontraditional service needs through our Managed Services, including:
- System Administration
- Installing software patches and updates
- Database management
- Database tuning and optimization
- Backup and recovery procedures
- System configuration
- And much more