Customer Care for LIMS

Ever-ready to help for optimal LabVantage LIMS performance

LabVantage Customer Care offers global telephone and online technical support 24/7

The test of a true partner is being there when you need help – with the right solution

Whether you have a basic question to keep your LabVantage LIMS platform performing optimally, or need immediate help getting back to full operation, our Customer Care team is available 24/7/365.

Talk to us on the phone or online to get resolution to whatever challenge you’re facing. We’re here to reduce delays, avoid waste and unnecessary spending – giving you peace of mind that the heartbeat of your lab – your LIMS – will keep going with our comprehensive technical support program.

Our VantageCare portal is a centralized technical support and resource center for authorized users to:

  • Submit product issues and inquiries
  • Search known product issues
  • Download patches, software releases, and technical documents
  • Initiate consultations with LabVantage specialists
  • Access our Innovation Center — a hub for LabVantage customers to share source codes, materials, and applications as an open-source community.

In addition, LabVantage customers learn directly how to support their implementations from LabVantage staff and customer presentations at our annual Customer Training & Education Conferences and from resources such as customer webinars, case studies, white papers, articles, FAQs, as well as our blog.

Maximize your LabVantage LIMS performance with 24/7 technical support.


Hotline: 877.477.LIMS (5467)
Technical support is provided in English and Spanish


Unified European Customer Care Hotline: 00800-7222-2000
Serving UK & Central Europe Hotline: 44-1494-477999
Technical support is provided in English, as well as in many local languages


LabVantage Customer Care Hotline: +81 366 887 236
Phone: 91-33-3982-4200
Technical support is provided in English

Beyond Traditional Support

With experienced support professionals worldwide, LabVantage covers nontraditional service needs through our Managed Services, including:

  • System Administration
  • Installing software patches and updates
  • Database management
  • Database tuning and optimization
  • Backup and recovery procedures
  • System configuration
  • And much more

You’re Never Alone

LabVantage offers global 24/7 Customer Care and technical support to maximize the performance of your LIMS.

Questions about LabVantage Customer Care?