Whether you have a basic question to keep your LabVantage LIMS platform performing optimally, or need immediate help getting back to full operation, our Customer Care team is available 24/7/365.

Talk to us on the phone or online to get resolution to whatever challenge you’re facing. We’re here to reduce delays, avoid waste and unnecessary spending – giving you peace of mind that the heartbeat of your lab – your LIMS – will keep going with our comprehensive technical support program.

Our VantageCare portal is a centralized technical support and resource center for authorized users to:

• Submit product issues and inquiries
• Search known product issues
• Download patches, software releases, and technical documents
• Initiate consultations with LabVantage specialists
• Access our Innovation Center — a hub for LabVantage customers to share source codes, materials, and applications as an open-source community.

In addition, LabVantage customers learn directly how to support their implementations from LabVantage staff and customer presentations at our annual Customer Training & Education Conferences and from resources such as customer webinars, case studies, white papers, articles, FAQs, as well as our blog.