Dear Valued Customer,
As the world continues to be impacted by the unfortunate events of the Coronavirus (COVID-19), LabVantage is committed to supporting our customers and minimizing any risks to you, our employees, and our communities.
The Leadership Team at LabVantage has been proactive since the start of the COVID-19 pandemic by initiating our Business Continuity Plan in January and monitoring the events. We meet repeatedly to assess the situation and appropriately respond to new developments in the spread of the virus.
Because of the risks associated with travel and being in groups of people (large and small), LabVantage has taken the following steps to minimize any exposure to you and our employees:
- Non-Essential Travel
LabVantage has halted all international travel and LabVantage employees have been asked to reduce or eliminate all non-essential domestic travel.
- Working from Home and Office Closures
Following governmental and medical recommendations in social distancing, LabVantage has closed our offices in outbreak regions in order to reduce exposure. If you have upcoming plans to visit us, call ahead to verify the office is open.
- Professional Services Onsite Support for Projects and Training
Our Professional Services organization will be asking customers to shift any non-essential onsite activities and face-to-face meetings to remote meetings. LabVantage is experienced with using remote meeting technology for our Professional Service activities. We expect no significant negative impact with active projects.
- Customer Support, Issue Reporting and Resolution
LabVantage Customer Support will continue to provide 24/7 coverage for the issues you may encounter. You may contact LabVantage Support using existing methods, which includes email, through our customer portal VantageCare, or by calling the Customer Support hotline.
- Customer Training & Education Conference (CTEC)
Because of the risks associated with travel and large gatherings, we have decided to postpone all CTEC global events. We are now taking steps to identify alternate dates in the late Fall of 2020 or early in 2021.
We continue to monitor the situation and follow the guidance from local governments and health authorities across the globe. We will adjust our operations as needed to ensure the continuity of support you require and to ensure the health and safety of those impacted. The health and welfare of both our employees and you remain our priority.
LabVantage Solutions Inc.