Joining LABVANTAGE about 4 1/2 years ago without any prior knowledge of what a Business Analyst does or about the industry itself, I had many challenges. Assuming these roadblocks are inevitable and directly proportional to the learning curve, the journey has been great thus far! With time and my assumption of maturing as a Business Analyst, I have learned the most important skill of this business is fully engaging customers, apart from all the technical and domain knowledge.

When it comes to a Business Analyst’s role in most PSO implementations, winning the confidence and trust of stakeholders is the key for successful deployments which eventually paves a remarkable path for business moving forward. Winning the stakeholders’ confidence can be achieved by safeguarding the link between the stakeholders’ needs and the PSO project team’s solution. The key ingredients are proper analysis of the business needs followed by accurate traceability to ensure all needs have been met. Active participation of the Business Analyst in all aspects of the project’s life cycle allows projecting a unified vision to both parties – stakeholders and project teams.

Taking away from the lessons learned on each project, I would like to share some points I personally consider when assigned a PSO project.

Be Prepared – Always try to anticipate the business requirements. This helps in being well versed with business needs and builds a terrific reputation with stakeholders. However, we do not want to overdose on the preparedness! 🙂

Be Attentive – Pay undivided attention to stakeholders to understand the strengths and weaknesses of the project. Utilize the information given and ensure it is considered with the project implementation’s team members.

Be Innovative – Evidently being innovative helps any business grow. This is something I never was, but now I try to be as innovative as possible! Always try new, original methods to ensure stakeholders are comfortable. This helps make decisions a lot easier for stakeholders.

Be Precise – Learn to communicate with stakeholders and team members with accurate information. This information should be concise but include all critical information. This enforces an equivalent attentive response.

Hope this information is helpful and we keep the growth curve exponential!

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