LabVantage Managed Services
LabVantage Managed Services provides full lifecycle application management services for your business-critical LIMS solution. The service allows you to turn over the administration and optimization of your LIMS with confidence and ease.
Fast-track resolution of site-specific configuration and system issues. Managed Services is available 24/7 to ensure uptime service levels.
Issues can be resolved before they impact operations. Your LIMS and performance are proactively monitored to identify bottlenecks and other issues in advance of becoming critical.
You’ll come to know the LabVantage experts managing your configuration. A team is assigned to you and they work hard to maximize value, resolve issues, and ensure fast results.
LabVantage Managed Services partners with you to proactively plan for and complete enhancements, upgrades, and organization of your configuration to maximize the value of your LIMS.
Managed Services Executive Summary
Please download an executive summary of our Managed Services offering.
For more information on Managed Services, please email us at firstname.lastname@example.org
Visit our Contact page for any general questions.
Please visit our global locations for your local LabVantage provider.
What can LabVantage Managed Services do for you?
Daily monitoring of the production environment, including ticket logging system.
System Interface Monitoring
Monitoring inbound and outbound alerts coming to and from the LIMS system to ensure on-time data flow.
Install patches and update software for any in-scope systems.
Validation Testing & Documentation Support
Validation testing efforts are fully supported. Required documentation is prepared and coordinated for validated environments as necessary.
Enhancements, Optimization, and Upgrades
Perform enhancements, optimization, and upgrades as defined within the Managed Services contract.
Resolve bug issues for any configuration or project code-related issues.
Maintain your unique configuration and ensure all in-scope environments are synchronized (e.g., Test, QA, Production)