Bridgewater, NJ. March 24, 2011. LABVANTAGE today announced the opening of its 24/7 Technical Support center. The center provides LABVANTAGE’s customers continuous, live telephone support 24 hours a day, 7 days a week and 365 days a year.
“LABVANTAGE has always been dedicated to resolving product issues in a timely and effective manner for our customers,” states Anuj Uppal, Vice President of Professional Services at LABVANTAGE. “With the addition of this extended 24/7 support capability, LABVANTAGE truly helps customers sustain their informatics operations and assure their business continuity across the Americas, Europe and Asia Pacific.”
“This expanded support capability again demonstrates our strong commitment to continuously improving customer satisfaction. Most of our customers today operate across multiple shifts and time zones, and our ability to provide continuous support to these customers allows them to operate efficiently and reliably,” affirms Jeff Ferguson, Chief Executive Officer of LABVANTAGE. “With a global footprint of proficient support staff and an extensive partner network, LABVANTAGE stands ready to serve and support any organization’s worldwide operations.”
LABVANTAGE Solutions, Inc. is headquartered in Bridgewater, NJ, with offices around the world. We offer a comprehensive portfolio of products and services for the laboratory, including laboratory information management (LIMS), quality electronic laboratory notebook (ELN), and business intelligence. Our industry-leading solutions and world-class services are the result of 20+ years of experience in laboratory informatics. We leverage that know-how with state of the art technology to help organizations redefine and optimize the way their laboratories conduct business. LABVANTAGE delivers the best technical and domain expertise available to help you drive the success of your business. www.labvantage.com.
LABVANTAGE and its respective logos are trademarks or registered trademarks of LABVANTAGE Solutions, Inc. (or its affiliates) in the U.S, the European community, and other countries around the world. All other product and service names mentioned are the trademarks of their respective owners.