Technical Support

Stability and performance are key to running an efficient operation. LABVANTAGE has an effective answer for customers seeking to operate at peak performance – a comprehensive technical support program dedicated to addressing technical questions pertaining to system usage and operations. With a global footprint of experienced professionals, LABVANTAGE stands ready to serve and support your worldwide operations.

 

Technical Support Center

  • Software issue reporting via phone or internet
    • Phone support 24 hours per day
    • VantageCare: Our 24/7 Support Website
    • Consultative approach to your questions
  • Customer Training & Education Conferences, where you can learn from LABVANTAGE staff and trade ideas and experiences with other LABVANTAGE users
  • Customer webinars providing periodic updates about LABVANTAGE and SQL*LIMS software and services
  • White papers
  • Knowledge base articles and FAQs

VantageCare is LABVANTAGE’s centralized technical support and resource center, which enables our customers to submit product issues and inquiries, search known product issues, as well as download patches, software releases and technical documents for LABVANTAGE and SQL*LIMS products. VantageCare is online 24/7 to provide our registered users with constant access to technical assistance and product-related information. Innovation Center, located in VantageCare, is an open-source community, allowing source codes, materials, and applications to be freely shared within LABVANTAGE’s customer base. To access VantageCare, simply use the login box on the top right of this page. If you do not have a user account, contact Technical SupportĀ to request your log-on access. Beyond Traditional Support. We can also assist you with database management, database tuning and optimization, virtualization, backup and recovery procedures, system configuration, and much more. Please contact the Technical Support Team to discuss your special support needs.

Americas

LABVANTAGE Customer Hotline

Phone: 877.477.LIMS (5467)

Technical support is provided in English and Spanish

SQL*LIMS Customer Hotline

Phone:800.762.LIMS (5467)

Europe

Unified European Customer Hotline: 00800-7222-2000

Serving UK & Central Europe Hotline: 44-1494-477999

Technical support is provided in English, as well as in many local languages

Asia/Pacific

LABVANTAGE Customer Hotline: +81 366 887 236

Phone: 91-33-3982-4200

Technical support is provided in English

Regional non-toll-free numbers. Click here for the list of our global locations.