Industry

Contract Services

Contract services laboratories, which include contract research organizations (CROs), contract testing organizations (CTOs) and contract manufacturing organizations (CMOs), have requirements beyond those of traditional testing and research laboratories. Since the early 90s, CROs have grown significantly due to the increasing demand of the pharmaceutical and biotech industries for outsourced research services. CMOs and CTOs have seen similar growth based on the support they provide for markets, including pre-formulation, formulation development, stability & shelf-life, method development, pre-clinical & Phase I clinical trials, late-stage clinical trials, scale-up, registration batches and commercial production. Among other unique requirements, contract service organizations require a laboratory informatics solution that flexibly supports their dynamic business environment.

Drawing from a large customer base in the contract services industry, LABVANTAGE continues to redefine laboratory informatics by providing powerful products and world-class services specifically designed to fulfill the unique, changing needs of your contract service operation and help you stay ahead of the competition.

Maintain a Competitive Edge

The key to the success of a contract service organization lies in its ability to quickly modify, create and adapt to new workflows to suit ever-changing requirements in areas such as project management, client reporting and invoicing for their diverse clients. At the same time, to stay ahead of the competition, laboratories are looking for ways to accelerate turnaround time and increasing throughput with no compromise on quality of services performed.

Keeping those critical objectives in mind, LABVANTAGE provides a robust, yet flexible informatics platform with enterprise-wide data visibility to both your employees and customers. We address your needs around business, operations, and compliance to speed time-to-market, by empowering you to easily create, configure and modify workflows, analysis methods, and specification limits according to the various needs of your domestic and international customers. From sample tracking, data submission, to report building, LABVANTAGE delivers the most comprehensive data management features incorporating best practices to quickly improve the efficiency of your laboratory operations and strengthen your business worldwide.

Enhance Customer Satisfaction

Leveraging the latest web technology, your clients can easily and simply register samples, check testing statuses, and obtain results over the Internet in a secure and controlled environment. By converting your paper forms into electronic documents with a look & feel just as similar as their paper counterparts, your clients can intuitively submit sample data and test requests directly to your database. With less time spent on paperwork, you are empowered to quickly deliver quality services, facilitating a higher customer satisfaction and increased business opportunities.

Streamline Laboratory Operations and Business Processes

LABVANTAGE easily integrates with instruments and systems, allowing for the automatic generation of invoices, analysis of data, and the creation of dashboards and scorecards. LABVANTAGE interfaces with systems for enterprise resources planning (ERP), manufacturing resources planning (MRP), and supply chain execution (SCE) among others, to simplify your laboratory and business operations. Our integration capabilities enable fast and accurate results transfer and eliminate the need for unwieldy manual entry, so you can focus on providing more quality products, faster.

Stay 100% Compliant

Staying completely complaint with key regulations and standards helps boost your clients' confidence in doing business with you. LABVANTAGE supports 21 CFR Part 11 and other regulatory requirements that specify compliance in electronic records, electronic signatures, security and audit trail. In the case of an adverse event, our solutions enable operations to take the necessary corrective actions and implement preventive actions for the future. For CROs operating as service biorepositories, LABVANTAGE provides detailed location tracking (manifest generation and check-in/check-out), HIPAA compliance assistance, enforcement of informed consent, sample genealogy, and complete sample lifecycle tracking.

Key Benefits

• Flexibly create operational workflows, provide client reporting, manage projects, and invoice & customers
• Secure worldwide business opportunities with advanced web technology that allows customers and employees to access data globally over the Internet
• Support your multinational operations with timezone support, date, time & numeric formatting, and enhanced translation
• Streamline data transfer by integrating with instruments, resources planning systems and customer relationship management systems, and other enterprise and laboratory systems
• Demonstrate compliance with 21 CFR Part 11 and other key regulatory requirements