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| Analytical Services |
| Testing and Customer Service |
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Analytical services labs, in addition to providing quality testing, must also provide superior customer service. LabVantage's SAPPHIRE LIMS addresses this combination of requirements with robust testing and reporting features, as well as flexible customer communication capabilities.
SAPPHIRE provides analytical services labs with full sample traceability with audit trails. These labs need to thoroughly document processes and results, whether testing for drug delivery/formulation, stability, physical characteristics and purity, or performing upstream or downstream processing.
The customers of analytical services labs demand that government and/or industry standards be followed by the lab performing their tests. SAPPHIRE helps labs document experiments and protocols, as well as compliance with requested methods and/or regulations such as 21 CFR Part 11, GLP and ISO.
Analytical services labs must communicate to their customers, with accuracy and speed, test results and procedures followed. SAPPHIRE's extensive reporting capabilities help labs deliver consistent and reliable reports on samples processed, as well as practices maintained. Through the utilization of some of the latest in automation and thin-client technology, SAPPHIRE enables secure, role-based access to pertinent data, to both internal staff and outside customers, via the Internet. The speed of communication provided by the web is what helps labs achieve one of their primary goals – customer satisfaction. |
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