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| Press Releases |
| LabVantage in the News 2003 |
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| LabVantage™ Introduces Vantage Care™ |
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ORLANDO, FL., March 10, 2003. New Internet Customer Support System Further Enhances Customer Interaction Capabilities
and Streamlines Internal Global Communications.
- LabVantage Solutions, Inc., a leading provider of Enterprise QC LIMS and Life Sciences LIMS solutions, announced the introduction of VantageCare today at the PITTCON 2003 conference. VantageCare is a new, secure, intranet/extranet, browser-based customer care solution. LabVantage's customers and the global LabVantage organization are using VantageCare as a resource for the latest product information and future software enhancements, as well as for issue submission and tracking.
VantageCare adds a new dimension to the customer service currently provided by LabVantage's dedicated customer service professionals. VantageCare is a secure customer area of the LabVantage website, which provides a valuable self-service resource for customers, business partners and internal LabVantage staff around the globe. VantageCare is a 24-hour gateway to product and service solutions as well as the latest LabVantage news. Customers can submit new issues, track open issues, review closed issues, and view current enhancement requests.
"VantageCare is a tremendous leap forward in expanding our communications capabilities," said Craig Bowie, LabVantage's Vice President, Professional Services, North America. Bowie continued, "By providing a web-based resource center that is available 24 hours-a-day, we will be able to provide our customers, partners and employees around the globe access to and up-to-the-minute information - and more of it."
VantageCare has been constructed in LabVantage Sapphire™ and utilizes the product's browser/server configuration capabilities. LabVantage Sapphire™ offers a scalable, flexible environment to rapidly configure secure solutions to meet unique business requirements. VantageCare has been designed with a self-evident interface to minimize training issues and ensure rapid user adoption.
Product Availability. Vantage Care is available now for all LabVanatge customers with active support contracts.
For more information, please contact LabVantage in North America at 888.346.5467; in Europe, the Middle East and Africa at +44 (0) 1494.456.450; or in Asia-Pacific at +91 33.2357.3557.
About LabVantage Solutions. LabVantage Solutions, Inc., a Chatterjee Group company, is an IBM Advanced Business Partner, and the leader in Life Sciences LIMS and Enterprise QC LIMS solutions. LabVantage helps customers reach beyond the traditional four walls of the laboratory with solutions that enable information sharing via intranets and extranets. LabVantage provides intelligent sample and data management traceability for high throughput screening, genomics, proteomics and traditional manufacturing QA/QC. LabVantage products excel in the areas of: workflow process automation, open database modeling, and integration of multiple data sources into a single browser interface. The company also offers services that ensure customer success, such as industry and technology consulting, implementation services, application training, and extensive customer support services.
Headquartered in Bridgewater, New Jersey, LabVantage also has offices in High Wycombe, UK and Calcutta, India, and an extensive web of business partnerships and technology alliances. Since1981 we have implemented hundreds of laboratory information systems across a broad range of industries worldwide.
Certain statements contained in this release may be forward-looking statements and are thus prospective. Such forward-looking statements are subject to risks, uncertainties, and other factors that could cause actual results to differ materially from future results expressed or implied by such forward-looking statements.
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